Photograph the damage
Take clear photographs of the parcel, broken bottles and damaged contents at the time of receipt.
Report a delivery issue
Did something go wrong with your delivery? We sincerely apologise that your order did not arrive in the best condition. Every incident is reviewed carefully so that an appropriate solution can be found.
ESSENTIAL RULES AT THE TIME OF DELIVERY
Before signing the delivery note, inspect the order in the presence of the courier. If a parcel is damaged, open or shows signs of impact, refuse it or write precise reservations on the delivery note. Do not sign without reservations when damage is visible.
SUBMIT YOUR REQUEST PROMPTLY
A delivery claim should be reported within 48 hours of receipt and must include the reservations written on the proof of delivery. Contact customer service for the current official claim form.
Keep transport labels visible
Photograph the carrier labels attached to every affected case or parcel.
Find your invoice number
Use the order confirmation or customer account to provide the correct invoice reference.
Contact customer service
Use the Contact us page to obtain the current secure claim channel. This preview does not submit a real claim.